{"id":4682,"date":"2018-08-20T20:21:35","date_gmt":"2018-08-20T20:21:35","guid":{"rendered":"https:\/\/www.chicahandmade.com\/contacts\/"},"modified":"2025-05-12T22:25:21","modified_gmt":"2025-05-12T22:25:21","slug":"contacts","status":"publish","type":"page","link":"https:\/\/www.chicahandmade.com\/en\/contacts\/","title":{"rendered":"Contacts"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-8-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#000000″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text]\n

Contacts<\/h2>\n[\/vc_column_text][vc_column_text]For informations:
\nhello@chicahandmade.com<\/a><\/p>\n

To cancel an order before it starts shipping:
\nannullamento@chicahandmade.com<\/a><\/p>\n

For returns:
\nresi@chicahandmade.com<\/a><\/p>\n

For any other needs:
\ncustomercare@chicahandmade.com<\/a>[\/vc_column_text][\/vc_column][vc_column column_padding=”padding-8-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ffe3f3″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]FAQ[\/vc_column_text][toggles style=”minimal_small”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How to order?”][vc_column_text]\n

    \n
  1. After choosing the product, color and then add it to your cart by clicking “add to cart.”<\/li>\n
  2. Add more products in the same way or click “proceed with order.”<\/li>\n
  3. By clicking on the cart icon at the top right, you will go to the summary of your selection, from here you will be able to remove selected items, (to apply the order change remember to click on update order<\/strong> ).<\/li>\n
  4. In the same section you can add your promo code, in case you have one, in the field provided. Remember to click apply discount <\/strong>code to apply the discount code. (We do not have any discount codes now but are likely to in the future)<\/em><\/li>\n
  5. Confirm your shipping address. Be careful to include in the “additional information” section the name that the courier will find on the doorbell<\/strong>.<\/li>\n
  6. Choose the payment method you want to use<\/li>\n
  7. At this point you will be directed to the final page with the summary of your data.<\/li>\n
  8. Clicking Place Order<\/strong> will conclude the order<\/li>\n<\/ol>\n

    At this point you will receive a confirmation email to the address you provided when ordering on our website. If you don’t see it try checking the Spam folder.<\/p>\n

    You cannot add more items when you have already completed your order. If you want, you can make another one. <\/strong><\/p>\n

    After completing the order, we cannot change the shipping address, shipping method or payment method.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”If the product is defective?”][vc_column_text]If the item received is defective, you will be able to make a claim.<\/p>\n

    Send a detailed email with the reasons for your complaint and we will respond as soon as possible.<\/p>\n

    Go to returns<\/u><\/strong><\/a><\/p>\n

    Please note that the complaint procedure does not automatically guarantee that the item will be replaced.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where do we ship?”][vc_column_text]We ship to almost all over the world!
    \nThe following zip codes are excluded:<\/p>\n